The lcv group has further bolstered its senior management team with the promotion of Bethany Barguss. It follows the appointment of non-executive director David Lewis last year.

It is Beth’s second promotion of 2023, having previously been named Head of Customer Experience, a role that allows her to focus on the customer’s journey.

Rod Lloyd, CEO of the lcv group, said:

“Five months ago, Beth was asked to fulfil a new role within our business, Head of Customer Experience. This is a wide ranging, difficult role and Beth was the one person I felt could fulfil it. Since its inception her brief has grown to the extent that Beth has been promoted to the Senior Management Team."

Jo Humphreys, Compliance Director, added:

“As our appointed Consumer Duty Champion, Beth has been intrinsic in delivering the Consumer Duty, and as Head of Customer Experience, will continue her work in improving every aspect of the customer journey and ensuring we deliver the level of service expected by our customers and the industry regulator."

Bethany Barguss, Head Of Customer Experience, said:

“It’s been five months since I started my new role, and it has been a great start. Important changes to our processes have been made which have already had a positive impact for our customers. I am really excited about the future of this role and the value it will bring to the business and the teams.”